Customer Success Intern

About Codeway
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Codeway was founded in 2020 with a vision of turning strong ideas into sector-leading mobile products.

Today, Codeway is a thriving tech company with multiple sector-leading apps, and is home to 120+ bright & curious minds inIstanbul, Turkey.

We create mobile games and applications that millions of users love. We curate bold ideas and transform them into fast-growing products -from concept, through development, up to global market expansion. Our products have reached over 100 million users across 160 countries in six continents -and we’re just getting started.

If you’re passionate about mobile apps and especially want to work in a long-term app project, keep reading and deep dive into our world from linktr.ee/codeway

What You’ll be Doing
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· Work closely with the product team to ensure successful adoption and use of our product.

· Answering customer inquiries using different communication channels such as email, phone or live chat.

· Collect and analyze customer feedback to identify areas for improvement.

· Assist with creating customer success metrics and reports.

· Collaborate with other departments such as marketing and product to exceptional customer experiences.

What You’ll Bring
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· Superior communication skills to answer customer inquiries.

· Being a good team player and contributing to teamwork effectively.

· Ability to use an effective method to collect and record customer feedback.

· Adopting a customer-centric approach to ensure customer satisfaction.

· Quickly understanding and providing solutions to customer issues.

· Having basic knowledge about relevant products and services.

· Ability to enter data for recording issues and compiling necessary information.

· Ability to use necessary reporting and bug-finding tools for app testing.