Content & Customer Success Intern

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About Codeway


Codeway was founded in 2020 with a vision of turning strong ideas into sector-leading mobile products.


Today, Codeway is a thriving tech company with multiple sector-leading apps, and is home to 150+ bright & curious minds in Istanbul, Turkey.


We create mobile games and applications that millions of users love. We curate bold ideas and transform them into fast-growing products - from concept, through development, up to global market expansion. Our products have reached over 100 million users across 160 countries in six continents - and we’re just getting started.


What You'll Be Doing


· Assist in the translation of content from source language to target language.

· Collaborate with the localization team to facilitate the completion of localization projects, including communication with translators and tracking project progress.

· Perform quality assurance checks on localized content, such as checking for accuracy, consistency, and cultural appropriateness.

· Help to develop and maintain localization style guides, glossaries, and other reference materials to ensure consistency across localized content.

· Analyze data related to localization projects to identify areas for improvement and suggest solutions to improve efficiency and quality.

· Support the development of localized content for different regions and markets, ensuring that content is appropriate for the local culture and language.

· Answering customer inquiries using different communication channels such as email, phone or live chat.

· Collect and analyze customer feedback to identify areas for improvement.

· Assist with creating customer success metrics and reports.

· Collaborate with other teams, such as product, marketing, content creators, designers, and engineers.


What You'll Bring


· Proficiency in English, both written and spoken.

· Strong communication skills and the ability to collaborate effectively in a team.

· Detail-oriented with excellent organizational and time management skills.

· Sensitivity to cultural nuances and an understanding of how to localize content for different markets, maintaining the brand voice and tone.

· Familiarity with content localization tools and processes is a plus.

· Basic understanding of data analysis tools and methodologies.

· Customer-centric mindset with a passion for delivering exceptional customer experiences.

· Ability to adapt to a dynamic work environment and learn quickly.


The Recruiting Process


We are committed to keeping our recruitment process short and transparent. Here’s how it looks like:

1. Application: Send us your CV or LinkedIn profile. You can also just write a few words about yourself.

2. Case Study: We might send you a task to solve.

3. Talent & Culture Interview: Let’s talk about your experience & expectations and see what we can achieve together.

4. Technical Interview: You will meet with future team lead to go over the case and your technical capabilities in detail.

5. Final Interview: A final interview with the executive team to see if we're all on the same page.

6. Welcome Aboard! You are now a part of the team.



Your personal data that will be collected through your applications made due to this advertisement will be processed automatically by the data controller Codeway in accordance with the Personal Data Protection Law No. 6698 ("KVKK") and relevant legislation for the purpose of conducting job application processes. You can access detailed information on this matter from the "Candidate Information Notice" page at https://www.codeway.co.


Bu ilan sebebiyle yapacağınız başvurular aracılığıyla toplanacak kişisel verileriniz veri sorumlusu Codeway tarafından 6698 sayılı Kişisel Verilerin Korunması Kanunu (“KVKK”) ve ilgili mevzuat kapsamında iş başvuru süreçlerinin yürütülmesi amacıyla otomatik yollarla işlenecektir. Detaylı bilgiye https://www.codeway.co adresindeki Aday Aydınlatma Metnimizin sayfasından ulaşabilirsiniz.

COVID-19 Update: Codeway is closely following the COVID-19 situation and ensuring team member and candidate safety. All interviews are now held virtually. Office use is completely optional until the pandemic is over. Please stay safe!

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A Great Place to Work™, 2021

In a short period of time, we've managed to build a unique company culture that our team members love to be a part of. And now it's official.

If you're curious to learn what makes Codeway a Great Place to Work™, check out our first year documentary!

What's in it for you?

Working at Codeway

A competitive compensation package

Quarterly compensation adjustment program: Codeway operates globally. So, no matter what's happening in your national economy, it is our responsibility to make sure that your global purchasing power stays the same, or only goes up

A top-notch office in Ferko Signature, located at the heart of Istanbul, right next to Levent Metro Station

Unlimited snacks, coffee & soft drinks from Codebucks (Yes, you’ve heard it right: We love coffee so much that we’ve built our own coffeeshop inside our office!)

Free breakfast at Codebucks - every morning at 9:30 AM

Working at Codeway

Competitive private health insurance package: We take full responsibility for our team’s health and safety

Office use is completely optional until the pandemic is over, so that you don’t have to worry about the health and safety of your close ones

A meal compensation that is actually enough for a decent & nutritious lunch, we’re way above the industry standard

No dress code - dress as you like!

Happy hours every Friday: EVERY. SINGLE. FRIDAY. When it’s 5 PM: Screens off, party on! (Check out @codewaystudios on Instagram to see our after-party videos)

Working at Codeway

Gaming room: Whenever you need to take a break from hard work and relax with your favorite PC or PS5 game, our fully-equipped gaming room will be waiting for you :)

A brand new Macbook, iPhone 12 Mini, magic mouse, magic keyboard; an adjustable desk with a 4K screen. We’ll provide any gear that you’ll need to deliver your best work

Subscription to any software you might need to perform at your best

An unlimited Udemy subscription and full support on any kind of learning path you are willing to follow

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Hiring Process

Easy. Short. Transparent. Not a rocket science!

HR Interview

Let’s talk about your experience & expectations. What can we achieve together?

Case Interview

For some positions we'll need to test your technical skills. We might send you a task to solve.

Final Interview

A final interview with the executive team to see if we're all on the same page

Welcome Aboard!

You are now part of the team! Let’s celebrate it together.